A Customer Brought a Pair of Shoes to Be Re-Soled

question 37

Multiple Choice

A customer brought a pair of shoes to be re-soled. Later, at home she realized the shoes were now too tight. She returned to the shoe shop and said, "What's wrong with you? Don't you know how to put new soles on without making the shoe smaller?" Which of the following is a natural child response?

• A) "It's not my fault, and they can't be redone. See you later."
• B) "I'm sorry it happened. Shall I try stretching the shoes to make them fit?"
• C) "You must have been disappointed. It's a nice pair of shoes. What can I do to make it up to you?"
• D) "That's funny; it never happened before."

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