Effective Service Recovery Entails All of the Following EXCEPT

question 91

Multiple Choice

Effective service recovery entails all of the following EXCEPT

• A) listening to the customer.
• B) estimating the damage.
• C) providing a fair solution.
• D) resolving the problem quickly.
• E) all of these are effective service recovery techniques.

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Definitions:

Behavioral Traits

Characteristics of an individual's actions or reactions to stimuli, which are often influenced by both genetic and environmental factors.

Frontal Lobe

The part of the human brain that is responsible for voluntary movement, complex reasoning, problem solving, and the planning of complex cognitive behavior.

Extraverts

Individuals who are outgoing, energized by social interactions, and tend to seek stimulation from their environment.

Introverts

Individuals characterized by a preference for quieter, more solitary activities over social interactions, often thoughtful and self-reflective.