When John Checked into His Orlando Hotel, the Front Desk

question 140

Multiple Choice

When John checked into his Orlando hotel, the front desk clerk informed John that his room would not be ready for another twenty minutes. John decided he didn't mind waiting, because he had arrived well ahead of the standard check-in time. John didn't mind waiting twenty minutes because this wait fell within his __________, the area between his expectations regarding desired service and the minimum level of service he will accept.

• A) zone of tolerance
• B) delivery gap
• C) zone of intolerance
• D) service gap
• E) patience zone

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Definitions:

Social Structure

The organized pattern of social relationships and social institutions that together compose society, influencing how individuals interact and behave.

Racial Dynamics

The interactions and relationships between different racial groups within a society, highlighting how power, privilege, and social structures affect these interactions.

U.S. History

The study of the past events, developments, and cultural changes in the United States.

Color-Blind Ideology

A belief that overlooks or rejects racial and ethnic differences, often as a purported approach to combat racism, but can actually reinforce racial inequalities.