When the Delivery of a Service Fails to Meet Customers

question 50

Multiple Choice

When the delivery of a service fails to meet customers' expectations, a __________ gap exists.

• A) service
• B) knowledge
• C) standards
• D) production
• E) communication

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Definitions:

Temperature Difference

The variation in temperature between two points, which can drive heat transfer or affect the performance of electrical components.

Primary Cell

A type of electrochemical cell that is designed to be used until the chemical reactions that fuel it are complete and cannot be reversed or recharged.

Secondary Cell

A type of electrical battery that can be recharged after discharge, such as a lithium-ion battery.

LeClanché Cell

An early type of wet cell battery consisting of a zinc anode, a manganese dioxide cathode, and an electrolyte of ammonium chloride.