Which Service Gap Is the Ritz-Carlton Hotel Trying to Address

question 56

Multiple Choice

Which service gap is the Ritz-Carlton Hotel trying to address when it takes time and spends up to $1,700 to train a new employee?

• A) standards gap
• B) knowledge gap
• C) performance gap
• D) communication gap
• E) recovery gap

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Definitions:

Mastered

Having acquired complete knowledge or skill in a particular area or subject.

On-the-Job Training

Practical training provided to employees at their workplace while they are doing the actual job.

Misused Method

A technique or process that is applied inappropriately or ineffectively, leading to suboptimal results.

Career Launch

The initial phase of starting one’s professional journey, often involving finding the first job or entering a new industry.