Because Services Are Intangible, It Is Often Difficult for Customers

question 14

Multiple Choice

Because services are intangible, it is often difficult for customers to determine how a service meets their expectations, which marketers call

• A)service perceptions.
• B)service efforts.
• C)service quality.
• D)service aspirations.
• E)service feedback.

Explain the genetic determination of sex, including the role of X and Y chromosomes.

Recognize the differences between monozygotic and dizygotic twins in terms of genetic similarity.

Understand the concept of phenotype versus genotype and the influence of genetic inheritance on observable characteristics.

Comprehend how natural selection and adaptation contribute to the survival advantages of certain genotypes.