When __________ Are Authorized to Make Decisions to Help Their

question 62

Multiple Choice

When __________ are authorized to make decisions to help their customers, service quality generally improves.

• A) consultants
• B) middle managers
• C) corporate executives
• D) production control managers
• E) frontline employees

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Definitions:

Anticipatory Breach

An advance determination that a party will not perform his or her part of a contract when the time for performance arrives.

Re-zone

Changing the zoning classification of a particular area to permit new uses or activities that were previously not allowed.

Misrepresentation

A false statement or deception made by one party that induces another to enter into a contract or agreement.

Market Price

The current price at which an asset or service can be bought or sold in a marketplace.