Firms Should Not Attempt to Educate Customers About Products and Services

question 92

True/False

Firms should not attempt to educate customers about products and services using social media,since customers are busy interacting with friends and will reject attempts to educate them.

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Definitions:

Unstructured

Lacking a defined organization, format, or structure, often leading to unpredictability in processes or outcomes.

Formal

Pertains to actions, processes, or appearances that are done in accordance with established rules, conventions, or etiquette.

Interviewees

are individuals who are being asked questions in an interview setting, typically for the purposes of research, job application, or information gathering.

Work Sampling

Work sampling is a technique used to estimate the proportion of time spent on different activities, by observing random samples of work over a period.