Even Though They Operate from Out-Of-The-Way Airports and Offer Few

question 21

Multiple Choice

Even though they operate from out-of-the-way airports and offer few extra services, discount, no-frill airlines like Ryanair and EasyJet have been successful. Consumers obviously consider

• A) the schedules these airlines offer to be the most convenient in the industry.
• B) the long-term relationships established by these airlines to be a critical benefit.
• C) the prices to be slightly lower, but not low enough to have much influence.
• D) the benefit of lower prices to be greater than the cost of reduced services and less convenience.
• E) the major airlines to be worthless.

---

Definitions:

360-degree Feedback

A performance appraisal method that involves collecting feedback about an employee from their supervisors, peers, subordinates, and sometimes clients.

Johari Window

A model that describes the relationship between personal self-awareness and interpersonal communication.

Self-disclosure

The act of revealing personal information about oneself to others.

Feedback

Information provided regarding aspects of one’s performance or behavior, intended to reinforce strengths or address areas for improvement.