Kim,a Customer Service Manager,tracks Monthly Complaints and Has Been Trying

question 158

Multiple Choice

Kim,a customer service manager,tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2% through additional training for her staff.She is engaged in _____.

• A)organizing
• B)controlling
• C)measuring
• D)leading
• E)planning

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Definitions:

Recycling

The process of converting waste materials into new products, aimed at reducing consumption of fresh raw materials.

Technological Devices

Electronic tools and gadgets designed to perform specific tasks, often enhancing efficiency and productivity.

Eye Strain

A condition characterized by discomfort or fatigue in the eyes, often resulting from prolonged use of digital devices, reading in low light, or uncorrected vision problems.

Poor Posture

An incorrect alignment of the body that can lead to muscle strain, back pain, and other musculoskeletal issues.