Kim Supervises a Group of Customer Service Representatives

question 35

Multiple Choice

Kim supervises a group of customer service representatives.Kim is respected and well liked by her staff,and she has worked hard to make sure each of them knows how to do their job well.She is responsible for all staffing and reward decisions in her department.In the contingency model,Kim has _____.

• A)low task structure
• B)low position power
• C)low leader-member relations
• D)high situational control
• E)high expert power

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Definitions:

Personality Disorder

A type of mental disorder characterized by enduring maladaptive patterns of behavior, cognition, and inner experience.

Dysfunctional Behavioral Pattern

A recurring, maladaptive behavior that adversely affects an individual's ability to function in daily life.

Task Group

a collection of individuals brought together to achieve a specific goal or complete a particular task.

Patterned Behavior

Repeated actions or conduct that are regular and predictable, often forming part of the social or psychological makeup of an individual or group.