A Server Expects a Group of Poorly Dressed Customers to Be

question 54

Multiple Choice

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service,so he gets the result that he expects,a very small tip.This is an example of

• A)the halo effect.
• B)selective perception error.
• C)fundamental attribution bias.
• D)self-serving bias.
• E)a self-fulfilling prophecy.

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