Customer-Focused E-Businesses Use Tools Such as E-Mail, Chat Systems, and Discussion

question 108

Short Answer

Customer-focused e-businesses use tools such as e-mail, chat systems, and discussion groups to nurture online communities of _______________ among employees and customers.

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Definitions:

Preferred Mix

The optimal combination or assortment of goods, services, investments, or resources desired by an individual, firm, or economy.

Inverted-U Theory

A concept suggesting that there is an optimum level of a variable, beyond which its effect begins to decline or become negative, often applied to the relationship between income inequality and economic development.

Market Concentration Ratio

A measure used to determine the level of competition within a market by analyzing the market share of the largest firms within the industry.

R&D Expenditures

Funds invested by companies or governments in research and development to innovate or improve products, services, or processes.