A CRM System Includes All the Following Phases, Except

question 14

Multiple Choice

A CRM system includes all the following phases, except:

• A) Acquire
• B) Enhance
• C) Balance
• D) Retain

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Definitions:

Internal Bias

Refers to the personal, often unconscious, predispositions or tendencies that affect one's decisions, perceptions, and interactions.

Proximity

The physical closeness or distance between two points or objects.

Priming

A technique in psychology used to train people's memory both in positive and negative ways, affecting later thoughts and actions without their awareness.

Closure

The psychological process of seeking resolution or conclusion to an ambiguous, incomplete, or unresolved issue.