The Communication and Education Approach for Overcoming Resistance to Change

question 166

True/False

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

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Definitions:

Income

The money received, especially on a regular basis, for work or through investments.

Risk-averse

Describes individuals or entities that prefer to avoid risks and would opt for a sure thing over a gamble with a potentially higher payoff.

Researcher

An individual engaged in systematic investigation to establish facts or principles or to collect information on a subject.

HMO Outcome

The results or effects of health maintenance organization (HMO) policies on healthcare quality, costs, and patient satisfaction.