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A(n) ____________________ is a system that pulls data from a variety of organizational systems and databases; gauges the data against key performance metrics; pulls out the right nuggets of information; and delivers information to managers in a graphical, easy-to-interpret format.
Recency Bias
A cognitive bias that gives undue weight to recent events or information when making decisions.
Critical-Incident Technique
Critical-Incident Technique is a qualitative research method used to collect and analyze incidents which are perceived as particularly significant by participants, often to improve service or performance.
Qualified Workforce
A group of employees who possess the necessary skills, education, and experience required for their respective positions.
Employee Recruitment
The process of attracting, shortlisting, selecting, and appointing suitable candidates for jobs within an organization.
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