In a Survey,customers Are Asked to Indicate How Important Courteous

question 19

Multiple Choice

In a survey,customers are asked to indicate how important courteous service is by placing an "X" in the appropriate box.The boxes are labeled as "not important," "somewhat important," "fairly important," and "very important." These labels are

• A)motherhood attributes.
• B)alternatives.
• C)reverse-scaled items.
• D)comparative rating scales.
• E)anchors.

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Definitions:

Annual Increase

Annual increase often refers to the yearly raise in salary or wages given to employees based on performance, seniority, or inflation adjustments.

External Equity

In compensation refers to comparisons made by employees to others employed by different organizations performing similar jobs.

Similar Jobs

Positions or roles within or across organizations that have comparable responsibilities, skills requirements, and levels of complexity.

External Inequity

A condition where employees perceive that their compensation is not fair compared to what people in similar positions in other organizations are earning.