A Large Study of the Relative Effectiveness of Men and Women

question 28

True/False

A large study of the relative effectiveness of men and women leaders found that men were more likely to maintain a low-key style through the control of emotional expression.

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Definitions:

Deep Acting

The process of managing one's emotions by trying to feel the emotions one is attempting to display, as opposed to just outwardly expressing them.

Surface Acting

An emotional labor strategy where individuals display emotions that they do not genuinely feel to fulfill job requirements.

Emotional Dissonance

A state of conflict between expressed emotions and the emotions actually felt, common in service roles.

Emotional Labor

The effort employees put into managing their emotions and expressions as part of fulfilling their job roles, often to meet organizational expectations.