Employees Will Be on Their Best Behavior During Phone Calls

question 18

Multiple Choice

Employees will be on their best behavior during phone calls if they know that those calls are being monitored. Identify this effect of employee monitoring.

• A)The placebo effect
• B)The observer-expectancy effect
• C)The Hawthorne effect
• D)The halo effect

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Definitions:

Financial Security

The condition of having stable income or resources to support a standard of living now and in the foreseeable future.

Intimacy

A close, familiar, and usually affectionate or loving personal relationship with another person or group.

Personality Dimension

An element of personality used to categorize human characteristics typically in trait theory, such as openness, conscientiousness, extraversion, agreeableness, and neuroticism.