In Order to Keep the Customer Happy and to Keep

question 36

True/False

In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.

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Definitions:

Depression

A common and serious mood disorder that negatively affects how you feel, think, and handle daily activities, characterized by persistent feelings of sadness and loss of interest.

Psychodynamic Approach

A therapeutic approach in psychology that focuses on unconscious processes as they are manifested in an individual's present behavior, emphasizing childhood experiences.

Effectiveness

The degree to which something achieves its intended outcome, purpose, or result, especially under real-world conditions.

Free Association

A psychoanalytic technique where patients are encouraged to verbalize thoughts as freely as they occur, without censorship.