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Describe the Met-Expectations Model of Customer Satisfaction Including the Formula

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Essay

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.


Definitions:

Cooperative Acceptance

When parties involved in a transaction or negotiation agree on terms and proceed cooperatively.

Fixed Point

A value that remains constant or unchanged in the context of a particular mathematical function or physical process.

Core Principles

Fundamental beliefs or values that form the foundation for a system, organization, or individual's actions and decisions.

Professional Selling

The act of selling products or services by leveraging advanced sales techniques and relationships.

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