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Members of a _____ are linked to an organization's centralized database by computers, faxes, computer-aided design systems, and video teleconferencing and who rarely, if ever, see one another face-to-face.
Operator
An individual or entity responsible for controlling machinery or systems, often within industrial or telecommunications settings.
Philip Crosby
An influential quality management expert best known for his philosophy that organizations should aim for "zero defects" to improve quality.
Quality Loss Function (QLF)
A mathematical function that identifies all costs connected with poor quality and shows how these costs increase as product quality moves from what the customer wants.
Costs of Quality
The expenses associated with preventing, detecting, and correcting defective work, categorised into prevention costs, appraisal costs, and failure costs.
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