Six Sigma Shares with TQM Its Focus on Improving Value

question 96

Multiple Choice

Six Sigma shares with TQM its focus on improving value chain processes to increase

• A)productivity.
• B)quality.
• C)innovation.
• D)flexibility.
• E)employee involvement.

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Definitions:

Social-learning Theory

A theory suggesting that people learn new behaviors through observational learning, imitating the actions of others, especially if those actions are reinforced.

Operant Conditioning

A method of learning that occurs through rewards and punishments for behavior, part of behavioral psychology.

Classical Conditioning

A method of associative learning in which two stimuli are repeatedly correlated; eventually, the response initially due to the second stimulus is provoked by the first stimulus alone.

Self-efficacy

An individual's belief in their own capability to perform actions effectively and achieve desired outcomes.