Why Are Processes That Are Visible to the Customer Considered

question 5

Multiple Choice

Why are processes that are visible to the customer considered to be critical?

• A)They often exhibit the greatest variance (thus affecting customer waiting times).
• B)They are often bottlenecks (thus causing customer delays).
• C)They are often shared processes.
• D)They affect the customer perceptions of the firm.

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Definitions:

United States

A country primarily located in North America, consisting of 50 states, a federal district, five major self-governing territories, and various possessions.

Israel

A country in the Middle East, established in 1948, known for its historical and religious significance.

World Bank

An international financial institution that provides loans and grants to the governments of poorer countries for the purpose of pursuing capital projects.

Development Aid

Financial and technical assistance provided by governments or international institutions to support the economic, environmental, social, and political development of developing countries.