The Difference Between a "Customer Success" Focus and a "Customer

question 26

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

• A)Customer satisfaction is more difficult to achieve.
• B)Customer success deals with expectations of customers, satisfaction deals with their requirements.
• C)Customer satisfaction deals with expectations, customer success deals with requirements.
• D)There really isn't any difference.

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Definitions:

Conservation

In cognitive development, conservation is the understanding that certain properties of objects remain the same despite changes in their form or appearance.

Physical Properties

Characteristics of a substance that can be observed without changing its identity, such as color, density, and melting point.

Cognitive Development

The process by which individuals acquire and evolve their thinking abilities, including the development of logic and reasoning skills, throughout life.

Conservation Problem

Conservation problems refer to the difficulties or issues associated with preserving and managing natural resources and ecosystems in a sustainable manner.