The Difference Between a "Customer Success" Focus and a "Customer

question 26

Multiple Choice

The difference between a "customer success" focus and a "customer satisfaction" focus is that:

• A)Customer satisfaction is more difficult to achieve.
• B)Customer success deals with expectations of customers, satisfaction deals with their requirements.
• C)Customer satisfaction deals with expectations, customer success deals with requirements.
• D)There really isn't any difference.

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Definitions:

Posttraumatic Growth

Positive psychological changes experienced as a result of struggling with highly challenging life circumstances.

Cancer Survivors

Individuals who have been diagnosed with cancer and have completed treatment, now living with or beyond the disease.

Medical Model

The concept that diseases, in this case psychological disorders, have physical causes that can be diagnosed, treated, and, in most cases, cured, often through treatment in a hospital.

Chemical Imbalance

A theorized condition proposed to result from disruptions in neurotransmitter levels, often associated with psychiatric disorders.