You are given the following data for taillight assemblies: 
Management has decided that they must do something with the inability of the taillight assemblies to pass the quality specifications.Yet currently they do not know what areas they should look at.To help management in dealing with this issue, which of the following quality control tools would be most appropriate?
Definitions:
Certainty
The state of being completely confident or assured about something, without any doubt.
Jeopardy
A situation involving exposure to danger, risk, or harm.
Skepticism
An attitude of doubt or a disposition to incredulity either in general or toward a particular object.
Heuristics
Are simplifying strategies or “rules of thumb” used to make decisions.
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