An Approach That Analyzes the Interface Between Customers and Service

question 51

Multiple Choice

An approach that analyzes the interface between customers and service processes is called:

• A)Service process matrix.
• B)Service blueprinting.
• C)Process mapping.
• D)Product/process matrix.

---

Definitions:

Ethical Standards

Guidelines that govern the professional conduct of individuals in various professions, particularly the legal profession.

Indirectly Regulated

Subject to control or influence in a less direct manner through regulations impacting related areas or intermediaries.

Paralegal Organizations

Associations or groups that provide support, education, and advocacy for paralegals and legal assistants in the legal profession.

ABA

Refers to the American Bar Association, a professional organization of lawyers that sets academic standards for law schools and ethical codes for the legal profession.