All of the Following Are Potential Benefits of Decoupling Front

question 4

Multiple Choice

All of the following are potential benefits of decoupling front and back offices in service processes EXCEPT:

• A)Standardization across multiple locations.
• B)Economies of scale.
• C)Use of remotely located back-office employees.
• D)Easier customization of services.

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Definitions:

Competing Products

Goods or services offered in the market that serve similar needs or desires of consumers, often leading to a choice preference based on price, quality, or other attributes.

Technological Advance

The progress or improvement in technology, leading to more efficient processes, products, or services.

Production Process

is the series of steps or operations involved in the manufacture of goods or services.

Short-Run Adjustments

Refers to the changes firms make in response to changing market conditions in the short term when at least one production factor is fixed.