If You Were Developing a Service Blueprint, How Would You

question 25

Multiple Choice

If you were developing a service blueprint, how would you classify "delivery of gasoline to a service station"?

• A)Support processes
• B)Physical evidence
• C)Back-office/invisible contact employee actions
• D)Front-office/visible contact employee actions

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Definitions:

Net Operating Income

The profit generated from a business's normal core operations, excluding deductions of interest and taxes.

Variable Costing

An accounting method that only includes variable production costs—direct materials, direct labor, and variable manufacturing overhead—in product cost.

Unit Product Cost

Unit product cost is the total expense incurred to produce, assemble, and prepare a single unit for sale, encompassing both direct costs and allocated overheads.

Absorption Costing

An accounting method that includes both variable and fixed manufacturing costs in the cost of a product, used for external reporting.