Attending to a Customer Involves

question 38

Multiple Choice

Attending to a customer involves:

• A) repeating what he/she says.
• B) invalidating what he/she says.
• C) changing the client's mind on an issue.
• D) engaging in high pressure selling.
• E) paying attention to him/her.

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Definitions:

U.S. Health Care System

Refers to the complex network of agencies, facilities, and providers that offer health care services to the population of the United States.

Unequal Access

A situation where resources, opportunities, or services are distributed unevenly among different groups in society.

Affordability

The degree to which a good or service is priced at a level that is accessible to individuals or communities, often in relation to income and expenses.

Latent Function

Unintended and unrecognized consequences of an institution or social phenomenon.