As a Salesperson,part of Your Job in Handling a Customer

question 97

Multiple Choice

As a salesperson,part of your job in handling a customer complaint is to do all of the following EXCEPT:

• A) obtaining relevant information from the customer.
• B) expressing sincere regret for the customer's problem.
• C) handling the complaint quickly and efficiently.
• D) following up to make sure the customer is satisfied.
• E) pointing out the poor service offered by competitors.

---

Definitions:

Poverty Rate

The percentage of the population living below the poverty line, which is typically defined as the minimum level of income deemed adequate in a particular country.

Demographic Group

A specific segment of the population categorized by distinguishable characteristics, such as age, gender, income, etc.

Female-headed Families

Households led by women, often highlighted in discussions on poverty, social policy, and income support due to unique socioeconomic challenges.

Social Insurance

programs designed to provide financial protection against certain life risks (e.g., old age, disability, unemployment) funded by contributions from employers, employees, or both.