In Your Position as an Electronics Salesperson,one of Your Retailers

question 52

Multiple Choice

In your position as an electronics salesperson,one of your retailers tells you to take back some unsalable goods.You are not sure if the customer's claim is honest or not.You do not want to make the retailer unhappy as he brings you good business.How do you tackle this situation?

• A) Ask the customer to avoid being dishonest.
• B) Apologize to the customer and inform him that you are not sure of his claim.
• C) Give the benefit of doubt to the customer and return the goods.
• D) Never return the goods if you are not sure that the customer's claim is true.
• E) Return half the merchandise if the customer is correct.

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Definitions:

Sales Dollars

The overall income earned from the sales of products or services, measured in currency.

Break-even

The point at which total costs and total revenue are equal, resulting in no profit or loss for the business.

Variable Cost

Outgoings that are directly influenced by how much is produced or sold, including the costs of labor and materials.

Monthly Dollar Sales

The total revenue generated from sales in a given month, expressed in U.S. dollars.