While Working with a Customer at Your Weekend Job in a Furniture

question 18

Multiple Choice

While working with a customer at your weekend job in a furniture store,you notice the customer is closely examining a set of patio furniture.From your study of professional selling,you know that the customer is:

• A) prospecting.
• B) trying to be left alone.
• C) sending a buying signal.
• D) attempting to make a trial close.
• E) showing objections to the product.

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Definitions:

Team Cohesiveness

The extent to which members of a team are united in their pursuit of common goals and exhibit a strong bond that promotes overall team efficiency and effectiveness.

Highly Cohesive Team

Refers to a group of individuals working effectively together, often demonstrating strong mutual respect, support, and shared goals.

Conform

To align one's attitudes, beliefs, or behaviors with group norms or standards.

Norms

Established standards or rules of behavior that are expected to be followed within a group or society.