Lev Knossos Sells High Tech Equipment and Software to Companies

question 9

Multiple Choice

Lev Knossos sells high tech equipment and software to companies in Greece.When he first started selling to Greek businesses,he was told that the Greek market lagged behind others in the use of technology.After conducting research,Knossos visited the Commercial Bank of Greece and explained how his products could create Web pages for the bank and facilitate banking transactions.By applying his product knowledge to solve a technology issue that he identified,Knossos took the role of:

• A) tactical partner.
• B) creative problem solver.
• C) low-involvement decision maker.
• D) transactional partner.
• E) exchange creator.

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Definitions:

Trust Perceptions

Individuals’ beliefs in the reliability, truth, ability, or strength of someone or something within an organizational context.

Management

The process of planning, organizing, leading, and controlling resources to achieve organizational goals effectively and efficiently.

POS

Perceived Organizational Support; the degree to which employees believe their organization values their contributions and cares about their well-being.

Behaviourally Anchored Rating Scale

A performance appraisal method that uses specific examples of behavior to evaluate employees' performance rather than subjective judgments.