Joel Recently Attended a Seminar on Improving Listening Skills

question 33

Multiple Choice

Joel recently attended a seminar on improving listening skills.Because of what he learned at the seminar,he is actively trying to hear what the prospect is saying.However,he is not making an effort to understand the prospect's intent.At what level is Joel listening?

• A) Evaluative
• B) Routine
• C) Dynamic
• D) Active
• E) Marginal

---

Definitions:

Transforming Resources

The assets, materials, and inputs used by a company to create products or deliver services efficiently.