As She Listens to Her Customer,Denise Refrains from Evaluating the Message

question 83

Multiple Choice

As she listens to her customer,Denise refrains from evaluating the message and considers the customer's point of view.Denise is engaged in _____ listening.

• A) dynamic
• B) participative
• C) non-routine
• D) active
• E) responsive

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Definitions:

Downsized

Reduced in size, scope, or scale, often referring to companies or organizations that have reduced their workforce to cut costs.

Unemployed

The state of not having a job despite being willing and able to work.

Grieving

The emotional process of coping with a significant loss, often involving a range of feelings from sadness to anger.

Worden's Tasks

A series of tasks designed by J. William Worden to help individuals mourn and adjust to loss, outlining steps in the grieving process.