The Person Who Telephoned James Last Night to Ask Him

question 73

Multiple Choice

The person who telephoned James last night to ask him if he was interested in adding HBO and Cinemax to his current television cable system would be classified as a(n) :

• A) relationship seller.
• B) retail salesperson.
• C) order-taker.
• D) account representative.
• E) sales engineer.

---

Definitions:

Authorized Information

Data or knowledge that has been officially validated or approved for access and use by designated individuals or entities.

Phone Menus

Interactive voice response (IVR) systems used by businesses to route calls based on customer responses.

Efficiency

The ability to accomplish a task or job with the minimum expenditure of time and resources.

Priority Level

A ranking or categorization that determines the importance or urgency of tasks, issues, or projects, often guiding the order in which they should be addressed.