Which of the Following Did Management at Zappos Do to Reduce

question 77

Multiple Choice

Which of the following did management at Zappos do to reduce the level of formalization in their organization?

• A) They avoided asking their customer service reps in call centers to follow a detailed script.
• B) They increased their reliance on drop-shipment orders.
• C) They established top-down management as their primary strategy.
• D) They put an end to the practice that enabled employees to horizontally rotate to different jobs once they had mastered a particular job.

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Definitions:

Brain Scans

Imaging techniques used to view the brain's structure and areas of activity, such as MRI and CT scans.

Prefrontal Cortex

The front part of the frontal lobe of the brain, involved in decision making, planning, personality expression, and moderating social behavior.

Amygdala

A region of the brain involved in emotions, emotional behavior, and motivation, particularly in fear and pleasure responses.

Nerve Growth Factor

A protein essential for the growth, maintenance, and survival of certain neurons, playing a crucial role in the development and regeneration of the nervous system.