Why Is It Difficult to Imitate the Organizational Culture of Firms

question 71

Multiple Choice

Why is it difficult to imitate the organizational culture of firms like Southwest Airlines and Zappos?

• A) Their culture reflects complex relationships with their employees, customers, and suppliers.
• B) They produce products that cannot be copied easily because of their complex designs.
• C) The employees in the organization themselves are unaware of the factors contributing to their organizational culture.
• D) It is not commercially viable for other companies to implement the same culture.

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Definitions:

Nondeclarative Memories

Nondeclarative memories involve knowledge or skills one can express through performance rather than conscious recollection, such as riding a bike or playing an instrument.

Declarative Memories

Recollections accessible to our conscious mind, comprising knowledge and events.

Semantic Memory

Semantic memory refers to a portion of long-term memory that processes ideas and concepts that are not drawn from personal experience, such as facts, meanings of words, and general knowledge of the world.

Declarative Memories

Recollections that are accessible to conscious awareness, including information and occurrences.