An Important Implication of the Balanced Scorecard Approach Is That

question 10

Multiple Choice

An important implication of the balanced scorecard approach is that _______________.

• A) managers need to recognize that satisfaction of stockholder demands is their primary job
• B) the key emphasis on customer satisfaction and financial goals are only a means to that end
• C) managers should not look at their job as primarily balancing stakeholder demands
• D) gains in financial performance and customer satisfaction must come at a cost of employee satisfaction

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Definitions:

Collective Unconscious

Jung’s name for the memories shared by all members of the human species.

Personal Unconscious

Jung’s name for the unconscious mind as described by Freud.

Psychodynamic Concepts

Ideas and theories originating from psychoanalytic psychology that emphasize unconscious processes and the influence of early childhood experiences on behavior.

Adoption Studies

Research methods in psychology and sociology that compare adopted children to their adoptive and biological parents to understand genetic and environmental influences.