An Important Implication of the Balanced Scorecard Approach Is That

question 10

Multiple Choice

An important implication of the balanced scorecard approach is that _______________.

• A) managers need to recognize that satisfaction of stockholder demands is their primary job
• B) the key emphasis on customer satisfaction and financial goals are only a means to that end
• C) managers should not look at their job as primarily balancing stakeholder demands
• D) gains in financial performance and customer satisfaction must come at a cost of employee satisfaction

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Definitions:

Manifest Needs Theory

Developed by David McClelland to show that all people have needs that motivate them in life and on the job. These three needs include power needs, affiliation needs, and achievement needs.

Hierarchy of Needs

A motivational theory in psychology proposed by Abraham Maslow, which outlines a five-tier model of human needs, from basic physiological needs to self-actualization.

Effective Climate

An environment or atmosphere that positively influences productivity and satisfaction among individuals within a group or organization.

Full Potential

The highest level of performance or achievement that a person or entity can attain.