What Occurs When a Website Can Know Enough About a Person's

question 61

Multiple Choice

What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?

• A) Operational CRM
• B) Analytical CRM
• C) Personalization
• D) All of these

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Definitions:

Biome

A large community of plants and animals that occupies a distinct region defined by its climate and ecosystems.

Savanna Grassland

A ecosystem characterized by a mix of grasses and scattered trees, found in tropical and subtropical regions with seasonal rainfall.

Littoral Zone

Shore zone between high-tide mark and low-tide mark; also, shallow water of a lake where light penetrates to the bottom.

Aquatic Plants

Plants that grow in or near water and are adapted to living in wet environments.