Which of the Following Represents Operational CRM

question 19

Multiple Choice

Which of the following represents operational CRM?

• A) Supports traditional transactional processing.
• B) Supports day-to-day front-office operations.
• C) Supports operations that deal directly with the customers.
• D) All of these.

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Definitions:

Dismissal

The act of officially removing someone from their job, often due to inadequate performance, misconduct, or redundancy.

Organizational Policies

Guidelines and rules established by an organization to govern its operations and employee behavior.

Unwanted Employees

Individuals within an organization who are deemed non-contributory, problematic, or otherwise undesirable by management or peers.

Termination

The act of ending an employee's contract with a company, which can be voluntary or involuntary.