There Is a Rule for How Many Metrics, Out of the Hundreds

question 3

Multiple Choice

There is a rule for how many metrics, out of the hundreds of possible CRM metrics, should be tracked and analyzed at any given management level. What is the rule?

• A) Best practice is to track and analyze no more than two (plus or minus two) metrics.
• B) Best practice is to track and analyze no more than five (plus or minus two) metrics.
• C) Best practice is to track and analyze no more than seven (plus or minus two) metrics.
• D) None of these, as it depends on the type of industry.

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Definitions:

Record Deletion Button

A feature in database and some applications which allows users to remove specific records or entries with a single click.

Field

A specific piece of data; a component of a database record that represents one piece of information within the record.

Sequential Integers

A series of integers (whole numbers) arranged in an ordered sequence where each number differs from the previous one by a constant step, typically one.