In 2008,the U

question 28

Multiple Choice

In 2008,the U.S.House of Representatives passed a resolution apologizing for ________.

• A) slavery, Jim Crow, and its present-day impact on blacks
• B) terrorism and its impact on foreign trade
• C) corruption, bad governance, and its impact on the economy
• D) unemployment and its impact on young Americans

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Definitions:

Human Resource Management

The practice of recruiting, hiring, deploying, and managing an organization's employees, focusing on policies and systems to maximize workforce effectiveness.

Total Quality Management

A holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal.

Quality

The degree to which a product, service, or process meets specified standards or user expectations.

Offshoring

Moving operations from the country where a company is headquartered to a country where pay rates are lower but the necessary skills are available.