If an Organization Were Having Difficulty Trying to Get Customers

question 27

Multiple Choice

If an organization were having difficulty trying to get customers' opinions into the definition of quality,which of the following approaches would be most suitable?

• A) TQM
• B) ISO 9000 certification
• C) Quality function deployment
• D) Six sigma

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Definitions:

Dermis

The thick layer of living tissue below the epidermis in mammalian skin, containing blood capillaries, nerve endings, sweat glands, and hair follicles.

Epithelial Tissue

A tissue type that lines the tubes, hollow organs, and cavities of the body.

Connective Tissues

Tissues that support, bind together, and protect the organs of the body. This includes bone, cartilage, tendons, and ligaments among others.

Chemotherapy

A type of cancer treatment that uses drugs to destroy or slow the growth of cancer cells.