According to the Service Matrix Proposed by Collier and Meyer,ATM

question 41

Multiple Choice

According to the service matrix proposed by Collier and Meyer,ATM services are categorized as

• A) customer-routed services.
• B) co-routed services.
• C) provider-routed services.
• D) none of the above.

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Definitions:

Threats

Expressions of intent to cause harm or adverse action against someone or something.

Reflective Responding

A communication technique where the listener mirrors back the speaker's message to demonstrate understanding or to clarify.

Speaking

The act or process of conveying thoughts, opinions, or information verbally.

Listening

The act of actively and attentively receiving information, sounds, or messages from others, often highlighted as a crucial skill in effective communication.