Which of the Following Is NOT True Regarding Service Recovery

question 40

Multiple Choice

Which of the following is NOT true regarding service recovery and guarantees?

• A) Service failure can result in a satisfactory overall experience for the customer if the recovery is prompt and done well.
• B) A service guarantee can motivate employees to deliver high-quality service.
• C) Research indicates open-ended guarantees are more effective with customers because they don't spell out exactly the service recovery plan.
• D) Service guarantees are a source of insight to how the service delivery system can be improved.

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Definitions:

Island Arc

A curved chain of volcanic islands located at a tectonic plate margin, typically formed above a subducting plate.

Mid-Ocean Ridge

An underwater mountain range, formed by plate tectonics, featuring peaks separated by valleys with a central rift valley that forms at divergent plate boundaries.

Subduction

A geologic process where one tectonic plate moves under another, sinking into the earth's mantle.

Caldera

A vast crater on a volcano, often resulting from a major eruption and subsequent collapse of the volcano's opening.