The Most Important Factor for Improving Employee Satisfaction in the Service-Profit

question 14

Multiple Choice

The most important factor for improving employee satisfaction in the service-profit chain is

• A) employee retention.
• B) revenue growth.
• C) internal service quality.
• D) customer satisfaction.

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Definitions:

Strict Confidence

Ensuring that sensitive information is kept secret and only shared with authorized individuals or parties.

Assessment Interview

A structured conversation used to gather information from individuals to understand their needs, skills, and abilities.

Implementation Phase

The stage in a project or plan where strategies and actions are executed to achieve the intended goals.

Nursing Process

A systematic approach to nursing care that includes assessment, diagnosis, planning, implementation, and evaluation to meet patient needs.