Which of the Following Is a Common Potential Benefit of Outsourcing

question 36

Multiple Choice

Which of the following is a common potential benefit of outsourcing services?

• A) Increased control over the service delivery.
• B) Increased ability to focus on core competencies.
• C) Decreased need to attend to people (customers of the service) allowing greater focus on processes.
• D) Decreased need to control the quality of the service because it is outsourced.

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Definitions:

Von Restorff Effect

A psychological principle that items which stand out are more likely to be remembered than other items.

Episodic Memory

The memory of autobiographical events that can be explicitly stated, including times, places, and associated emotions.

State-dependent Memory

The phenomenon whereby information learned in a particular state of mind is more easily recalled when in the same state.

Episodic Memory

The subtype of long-term memory that involves the recollection of specific events, situations, and experiences.